Terms & Conditions

Article 1. General

The Agreement is formed by these general terms and conditions together with the order confirmation signed by both the Client and the Contractor. These general terms and conditions apply to every offer, quotation, and Agreement between the Contractor and the Client, insofar as the parties have not explicitly deviated from these conditions. The applicability of any purchase or other conditions of the Client is expressly rejected. If one or more provisions of these general terms and conditions are at any time wholly or partially annulled or declared null and void by a court, this shall not affect the validity of the remaining provisions.

Article 2. Quotations and Offers

All quotations and offers from the Contractor are non-binding, unless a term for acceptance is stated in the quotation or offer. If no acceptance period is stated, no rights can be derived from the quotation or offer in any way. Quotations from the Contractor are based on the information provided by the Client. The Client guarantees that they have provided all essential information for the setup, execution, and completion of the assignment to the Contractor in a timely and truthful manner. The Contractor cannot be held to a quotation or offer if the Client can reasonably understand that (a part of) the quotation or offer contains an obvious mistake or error. A composite quotation or offer does not oblige the Contractor to perform part of the assignment for a corresponding part of the stated price. Quotations and offers do not automatically apply to future orders.

Article 3. Prices

All prices are in euros, excluding VAT and other government levies, as well as any costs to be incurred in the context of the Agreement, such as travel and other expenses, including but not limited to declarations of engaged third parties. These costs are borne by the Client. If the Contractor agrees on a fixed price with the Client, the Contractor is entitled to increase this price without the Client being entitled to dissolve the Agreement for that reason, if the price increase results from an authority or obligation under the law or regulations or is caused by an increase in the cost-determining factors such as the price of raw materials, wages, etc., or on other grounds that were reasonably unforeseeable at the time the Agreement was concluded. If the price increase, other than as a result of a change in the Agreement, exceeds 10%, the Client has the right to cancel the Agreement, provided this is done in writing within 14 days of receiving the adjusted price, unless the Contractor is still willing to execute the Agreement based on the originally agreed terms, the price increase results from an authority or obligation resting on the Contractor under the law, or if it was stipulated that the delivery would take place more than three months after the Agreement was concluded. A cancellation as mentioned in the previous paragraph does not entitle the Client to compensation for any damage. If the Client cancels the Agreement, the Contractor is entitled to charge the Client for any costs already incurred.

Article 4. Agreement

The Agreement is considered concluded from the day of signing by the Contractor, or the day of sending the written order confirmation by the Contractor to the Client. The Agreement is entered into for an indefinite period, unless the content, nature, or scope of the Agreement indicates that it has been entered into for a definite period.